Hospitality means a service oriented attitude. I.e. to provide the utmost effort to properly attend to your customer’s wishes and to make him or her feel at home/ease. In the hospitality industry, customers are not referred to as clients but as guests. Hospitality is the most important product in the hospitality industry. The purpose of hospitality is to attract guests and to make sure they return. Guests are critical; they probably visit other venues often and exchange experiences with others. You will have to continuously increase your level of service in order to keep surprising/attracting your guests. The quality of hospitality is determined by a number of skills that a hostess or host should master, such as social skills, proper manners and being friendly and attentive to guests. Professional competence is however also essential. Product knowledge, social hygiene and a professional attitude are indispensable in any hospitality environment.
During the hospitality etiquette workshops the trainers of Etiquette à la Carte devote extensive time on these issues. They turn each participant into professional staff and a conductor of surprises, which will provide your guests with special and memorable moments. Hospitality is a verb ... let’s go to work!