The correct etiquette plays a vital role in business. It is not only important for "winning" clients, but also for retaining them. In the business world good manners, proper behaviour, respect and attention towards the customer should go without saying. In turn, the positive feedback from your clients reinforces your self-confidence.
When correct etiquette becomes a habit, you can to give the actual business at hand your full attention. The impression you are providing and how you should behave towards customers or clients will no longer be a distraction in 'winning' a client and ensuring further business.
"Business etiquette" is a comprehensive workshop tailored to your specific wishes and requirements. Examples of topics to be addressed are:
Algemeen Dagblad, a renowned Dutch newspaper says: "The book is a comprehensive reference available for the participants of the workshops".
Clear rules and guidelines!
In nine chapters, the book addresses contemporary etiquette rules on a variety of topics: etiquette in general, diversity and inclusion, business practices, hospitality, table manners, dress codes, presentations, meetings, networking and customer friendliness. The final chapter extensively addresses intercultural and international business.
The book's artistic design provides a special and distinctive look
The well-known artist from The Hague, Marcello (Marcello's Art Factory and Rock Gallery) has designed the layout and illustrations. The result is sizzling; a very special book in splendid colours, full of surprises, twists and turns. This special design makes the book pleasant to read and makes the content unforgettable.
ISBN number: 978-90-826616-0-6 Order via Bol.com
Our offer and Initial intake
To ensure that the training fulfils your needs, you are welcome to make an appointment to discuss your specific wishes and requirements. After which your training will be customized. Upon completion of the training, each participant will receive a certificate, a concise hand-out and the book "Etiquette@Work".